ZappService

Privacy Policy

Last updated: January 13, 2025

1. General Information

ZappService (NevergetOld, Lda., corporate entity no. 510372945, headquartered in Torres Vedras, Portugal) is committed to protecting the privacy of users of our website zappservice.com and zappservice.app.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our online tools.

2. Information We Collect

2.1 Information Provided Voluntarily

  • Contact data (name, email, phone) when requesting demonstrations or information
  • Business data when using our calculators and assessment tools
  • Information provided in contact forms or subscriptions

2.2 Information Collected Automatically

  • IP address and approximate location
  • Browser and operating system information
  • Pages visited and time spent on site
  • Analytics data through Google Analytics or Umami.is

2.3 Interactive Tools

Our calculators and assessment tools (Stock Calculator, Business Assessment, etc.) process data locally in your browser. Data entered in these tools is not sent to our servers, except when you expressly opt to request contact.

3. How We Use Your Information

We use your information to:

  • Respond to your requests: Contact, demonstrations, service information
  • Improve the website: Traffic and behavior analysis to optimize experience
  • Marketing: Send relevant information about our services (only with consent)
  • Legal compliance: Fulfill legal and regulatory obligations

4. Legal Basis for Processing

We process your data based on:

  • Consent: When subscribing to newsletters or accepting non-essential cookies
  • Legitimate interest: Website analysis and service improvement
  • Contract execution: When requesting information or demonstrations
  • Legal compliance: Tax and regulatory obligations

5. Information Sharing

We do not sell or rent your personal information to third parties. We may share data only in the following situations:

  • Service providers: Google Analytics, email marketing services (with data protection contracts)
  • Legal obligations: When required by law or competent authorities
  • Rights protection: To protect our legal rights or security

6. Data Retention

  • Contact data: 3 years after last contact or until consent withdrawal
  • Analytics data: 26 months (Google Analytics default period)
  • Form data: 2 years for marketing purposes (with consent)
  • Legal obligations: As required by Portuguese law (e.g., 10 years for tax data)

7. Your Rights

Under GDPR, you have the right to:

  • Access: Know what data we have about you
  • Rectification: Correct incorrect data
  • Erasure: Request deletion of your data
  • Restriction: Restrict data processing
  • Portability: Receive your data in structured format
  • Opposition: Object to data processing
  • Consent withdrawal: Withdraw consent at any time

To exercise these rights, contact us at privacy@zappservice.com.

8. Cookies and Similar Technologies

We use cookies for:

  • Essential cookies: Basic website functionality (no consent required)
  • Analytics cookies: Google Analytics for traffic statistics
  • Marketing cookies: Advertising campaigns and remarketing (only with consent)

You can manage your cookie preferences in your browser settings or through our cookie banner.

9. Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • SSL/TLS encryption for data transmission
  • Restricted access to personal data
  • Secure and regular backups
  • Continuous security monitoring
  • Team training in data protection

10. International Transfers

Some of our service providers may be located outside the European Union. In these situations, we ensure that:

  • Countries have an adequacy decision from the European Commission
  • Approved standard contractual clauses exist
  • Adequate safeguards for data protection are implemented

11. Policy Changes

This Privacy Policy may be updated periodically. Significant changes will be communicated through:

  • Website notice 30 days in advance
  • Email to registered users
  • Update of the "last updated" date at the top of this page

12. Contact Information

Data Controller:

NevergetOld, Lda.
Headquarters: Torres Vedras, Portugal

Contact for privacy questions:
📧 Email: privacy@zappservice.com

Supervisory Authority: National Data Protection Commission (CNPD)
Website: www.cnpd.pt